The eXplosiv fidelity card is given to our clients for an accumulated value of € 2,000 recorded and delivered. Our clients benefit the 10% discount card to pay the following orders placed on our site whit in 1 year from the purchase.
Subscribing to our newsletter has several benefits. Here are some of them:
1.You will be kept up to date with all our offers and promotions valid for a limited time.Receive recommendations and gift ideas before the holidays .
2.You will be among the first to find out about the latest developments and about the latest collections of sports equipment and clothing.
3.We also ensure that the mailing frequency will be small, probably no more than 1-2 emails per month. Only if we have important news to communicate will we increase the frequency of sending mail. If you no longer want to receive eXplosive newsletter, you can easily unsubscribe to the bottom of the newsletter by clicking on “Unsubscribe”
If you refuse a product and want to cancel the order before it is processed and delivered, please contact us at +(40)745-250-740.
Your order status can be checked at any time in the “Order History” section of your client account. The products sold by eXplosiv are usually delivered within 3-5 business days of order submission.
If you have not received the promised gift card, please check if your email address is correct. Also, please check both the inbox folder and the spam folder again. If you still cannot find the gift card, please contact us by e-mail, filling out the Complaints & Samples form.
The gift card cannot be added after the order has been completed. In such a situation, you must cancel the order you made and record the order again, adding this gift card.
If you have received a package missing some accessories, please contact us by e-mail within 24 hours of receipt the package, by sending us the form in the Complaints & Reminders section.Further inquiries cannot be considered.
If you notice that the delivered product is not the one you ordered, the best solution is to refuse the delivery package. If you notice the issue after accepting the package, please send us the form in the Complaints & Notices section by e-mail within 24 hours of delivery.
If the product purchased with a gift card is returned during the card’s validity period, the card is reactivated automatically after the invoice is issued and the card can be used for another order. If the product is returned and the refund is made outside the validity period of the gift card, it loses the value and the use of the card will no longer be possible.
Immediately after the invoice is issued, it’s appears in your customer account and can be downloaded, saved and printed. If the invoice does not appear in your customer account within 2 working days, please contact us at +(40)745-250-740.
If you return a product and do not want to change it with another product or other model / size / color, the money can be returned within 14 days of receiving the product by eXplosive. The amount of refund is the one you specify in the return form.
A product ordered from eXplosive can be returned if it is in the same condition as it was delivered (it does not show scratches, strokes, traces of use, it has all the accessories and the complete package).
Placing an online order has multiple benefits:
1) You can order at weekend and at any time, including very late at night
2) If the product status is “In stock”, the products are automatically booked when the order is registered
3) From your eXplosive account you can check the history of your order and you can find all eXplosive offers and promotions.
If you have received a new and sealed product with defects, please contact us at +(40)745-250-740 or by filling out the form in the Complaints and Notices section. Our colleagues will show you the best solution depending on the type of product and the defect that occurs on the product.
If you have mistaken your billing information and want to change it after issuing your invoice, please contact us by e-mail or telephone at +(40)745250740. Changing billing data involves canceling the original invoice and issuing a new invoice.
