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Support 24/7
  • Mobil Phone: +40 745-250.740
  • Program: M-F: 09-20
  • Sa: 10-14
Contact service
  • Mobil Phone: +40 745-250.740
  • Program: M-F: 09-20
  • Sa.: 10-14

Client support

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Below we provide an answer to some of the most frequently asked questions of our clients.
However, if you do not find the answer to your question below, you can contact us at the telephone number
+(40)-745-250-740. Our colleagues are ready to provide you with support and information every day of the week.

Questions you may have before buying a product:

  1. How can I use my gift card?In the field “Add gift card” enter the numbers which one we sent via email for you.If you are unable to apply the gift card to pay the order, please contact us at phone number (+40)-745-250-740.
  1. I can not pay online order with a bank card. What would be the problem?

If you are unable to pay online by card, please check again if you have entered your card details correctly. If you are sure the data is entered correctly and you still cannot pay, please call us at +40-745-250-740 or contact us by e-mail.

Questions about the order:

  1. I registered an order and I changed my mind, I want to buy another product. How do I proceed?

If you have already ordered, but have not received the product yet, please contact us at the phone number +(40)-745-250-740. If you have changed your mind after receiving the product, fill out the return form and send it by e-mail to the address support@explosiv.com

When do I receive the invoice for the placed order?

Immediately after invoicing the order in your customer account, the downloadable invoice appears. Also, the invoice is sent along with the purchased product, in the parcel.

Delivery questions:

  1. When is my order will be delivered?

After we deliver the parcel to the courier, the status of your order will be visible in the customer account and can be tracked at any time. Usually your order is processed the same day or the next day if the order was placed after 3pm and the estimated delivery time is 3-5 business days.

  1. How much is the cost for the delivery?

At eXplosiv, the delivery cost depends on the weight and on the size of the package.

Questions after you bought a product:

  1. I would like to return the ordered product. How do I proceed?

If you are not satisfied with the purchased product, you can return it within a maximum of 30 calendar days from the date of delivery, completing the return form. In case you do not want to change the returned product with another product, we will send you the money back as soon as possible.

  1. I received a damaged product. How do I proceed?

If you notice that the product received is not in perfect condition, please complete the form in the Claims and Notices section and send us by e-mail, along with some pictures where it is seen that the product is damaged.

  1. Do I get a bonus if I bought from eXplosiv several times?

You can receive an eXplosiv loyalty card if you order for an accumulated sum of , regardless of the number of orders. The eXplosiv loyalty card can be used at any time and at any subsequent order placed on the site explosiv.com